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Brit Burger with Rocket Salad.
On Saturday we wanted to relax on the patio at a neighborhood restaurant with our friends from the neighborhood. We decided to go to Hand in Hand, a Virginia Highlands staple with a great patio. The food was fine, although the fried mushrooms and fried fish were too greasy for my taste. The burger was good and the fries were decent as well. However, the service was definitely BAD.
Now because of the awesome patio and the location Hand in Hand probably isn't lacking for customers. They also have some great recurring daily specials such as the $1 fish taco and $1 PBR on Sundays. Upon arrival, we seated ourselves at an outdoor picnic table. Nobody came although we could see several waitresses in the vicinity. Finally after about 20 minutes one of us got up and went inside to find out if we could get menus. After that we ordered quickly and the food came out in a timely fashion. Still, it was impossible to find our waitress. We got malt vinegar and hot sauce on our own (we could see it on a stand near the door); we asked another waiter for a refill of iced tea and Coke. We asked twice for a side of blue cheese dressing that took at least 20 minutes to materialize. We ordered the fish & chips because our waitress told us it was $5 instead of the usual $12. When we got our check it was $12 and she said "Oops I forgot it is Saturday, that special is on Friday. Sorry." We made it clear we were not going to pay $12 for something she told us was $5 and she did take care of it although I thought it was terrible customer service for her to even suggest we would pay full price at that point.
In any event, this place is a great find for the patio but beware of the service. And you probably want to come when they are actually having one of their specials!
Now because of the awesome patio and the location Hand in Hand probably isn't lacking for customers. They also have some great recurring daily specials such as the $1 fish taco and $1 PBR on Sundays. Upon arrival, we seated ourselves at an outdoor picnic table. Nobody came although we could see several waitresses in the vicinity. Finally after about 20 minutes one of us got up and went inside to find out if we could get menus. After that we ordered quickly and the food came out in a timely fashion. Still, it was impossible to find our waitress. We got malt vinegar and hot sauce on our own (we could see it on a stand near the door); we asked another waiter for a refill of iced tea and Coke. We asked twice for a side of blue cheese dressing that took at least 20 minutes to materialize. We ordered the fish & chips because our waitress told us it was $5 instead of the usual $12. When we got our check it was $12 and she said "Oops I forgot it is Saturday, that special is on Friday. Sorry." We made it clear we were not going to pay $12 for something she told us was $5 and she did take care of it although I thought it was terrible customer service for her to even suggest we would pay full price at that point.
In any event, this place is a great find for the patio but beware of the service. And you probably want to come when they are actually having one of their specials!
Fried Mushrooms.
Fish & Chips.
3 Comments:
their employees suck starting from the manager on down. it's their own little club and they don't want anyone else there.
Nice review! Keep it up the good work!
I really liked your article.
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